Sign in Sign up Free scan
Legal

Distance Sales Agreement

Distance Sales Agreement

These terms govern the sale and performance of the GEO (Generative Engine Optimization) measurement and visibility services offered electronically through protan.ai. They apply to every order placed on the site and, together with the Cancellation and Refund Terms, form the whole agreement between you and us.

Effective: 16 September 2026 · Version: 1.3

Contents

  1. 1. The parties
  2. 2. Subject matter
  3. 3. The service
  4. 4. Price
  5. 5. Payment
  6. 6. Subscription renewals
  7. 7. Performance and delivery
  8. 8. Right of withdrawal
  9. 9. What the results are, and the limit of our liability
  10. 10. Personal data
  11. 11. Governing law and disputes
  12. 12. Language
  13. 13. Conclusion of the agreement

1. The parties

Service provider

| | | | --- | --- | | Company | Protan Bilişim Reklam ve Danışmanlık Hizmetleri Ltd. Şti. | | Product | protan.ai GEO measurement and visibility service | | Address | 1471 Sok. No.9 D.51 Alsancak, Konak / İzmir, Türkiye | | E-mail | info@protan.ai | | Trade registry | Kordon Tax Office / 733 072 1649 · MERSİS 0733 0721 6490 0001 |

Seller of record

Payments are processed by Dodo Payments, acting as merchant of record. Dodo Payments is the seller of record for the payment transaction: it takes the payment, determines and charges any tax applicable in your country, and issues the invoice or receipt. Its name is what appears on your card statement. Dodo Payments' own terms apply to the payment transaction; these terms govern the service that Protan supplies to you.

Customer

The natural or legal person whose details are recorded at the payment step and/or in the protan.ai customer panel.

2. Subject matter

These terms set out the rights and obligations of both sides in relation to the GEO measurement packages and the Monitoring subscription that you order electronically through protan.ai and its subdomains, the payment of the corresponding fees, and the performance of the service.

3. The service

Under the protan.ai brand we provide GEO measurement, reporting, implementation and monitoring services: we measure the extent to which a brand is mentioned in the answers of generative AI engines (ChatGPT, Gemini, Perplexity, Claude, Grok).

3.1. Free scan

  • The free scan is free of charge; no payment is taken and no sales contract is concluded in respect of it.
  • No query is sent to any AI engine during a free scan. The score is limited to the Structure and Authority components, calculated from your publicly available website and public records.
  • Only your site URL and e-mail address are requested, together with the brand name and sector.

3.2. One-off packages

| Package | Scope | | --- | --- | | Başlangıç | Measurement on ChatGPT, 10 prompts × 3 repetitions (up to 30 answers), the full four-component score (Visibility, Accuracy, Structure, Authority), a control group of 2 competitors, a prioritised roadmap and a PDF report. | | Growth | Separate measurement on ChatGPT, Gemini and Perplexity, 15 prompts × 3 repetitions (up to 135 answers), the full four-component score, a control group of 3 competitors, a prioritised roadmap and a PDF report. | | Pro | Separate measurement on ChatGPT, Gemini, Perplexity, Claude and Grok, 20 prompts × 3 repetitions (up to 300 answers), the full four-component score, a control group of 5 competitors, a prioritised roadmap and a PDF report. |

The Structure and Authority components do not depend on how many engines are measured and are calculated in full in all three packages. What differs between packages is the number of engines across which Visibility and Accuracy are measured. Findings and recommendations are reported separately for each engine.

File installation is included in all three packages. If you provide FTP or hosting panel access, we edit robots.txt in the root of your site, write and upload llms.txt and llms-full.txt, and check that sitemap.xml is reachable. Outside that scope: adding schema/JSON-LD, writing FAQ pages, editing content, and any change to your theme, templates or code are not included. If access is not provided, the report is still delivered in full and the right to installation remains open for 90 days from delivery.

3.3. Monitoring subscription

Monitoring is a recurring service opened at your request after a one-off package. It has two tiers:

| Tier | Scope | | --- | --- | | Monitor | An automatic re-scan once a month on ChatGPT, Gemini and Perplexity, 10 prompts × 3 repetitions, a control group of 3 competitors, an e-mail alert when the score drops, and a month-on-month history. | | Monitor Pro | An automatic re-scan once a month on ChatGPT, Gemini, Perplexity, Claude and Grok, 20 prompts × 3 repetitions, a control group of 5 competitors, tracking of citation and source changes, a monthly PDF, and an e-mail alert when the score drops. |

You choose the billing period: monthly or annual. On an annual period the fee is taken in advance and is discounted against twelve monthly periods; the scope and the manner of performance are identical in both cases, and the re-scan runs once a month either way. We may change the annual discount, but the rate that applies to you is the amount shown on the payment screen when the subscription is opened and approved by you there. Later changes do not affect subscriptions already open.

The Monitoring tier does not follow the scope of the one-off package you bought; you choose it separately. The scope of the tier you choose is recorded on the order for each subscription period and is what we perform for that period. You may cancel at any time.

3.4. Common terms

  • The numbers of engines, prompts, repetitions and competitors listed for a package are maximums. If you ask us to extend the scope, the additional fee is agreed separately and in writing beforehand. No measurement is run and no score is produced for an engine a package does not cover.
  • There is no physical product and no shipment. The service is performed entirely digitally and the output is delivered as a PDF report and through the web panel. No delivery or return-shipping terms apply and no shipping cost is charged to you.
  • Part of the service is performed by automated systems and part by the manual work of our operators.

4. Price

No amount is written into these terms. The current fee for each service is shown on the pricing page and on the payment page at the moment you order.

What binds you is the total amount, including any applicable tax, displayed on the payment page when you place the order and recorded against that order. Any applicable tax is determined and shown by Dodo Payments according to your country. Later price changes do not affect orders already placed or subscription periods already opened.

5. Payment

  1. Payment is made by credit or debit card through Dodo Payments, which acts as merchant of record. At the payment step you are taken to the secure Dodo Payments page; Dodo Payments is the name that appears on your card statement.
  2. Card details are not transmitted to our servers, are not visible to us and are not stored by us. They pass directly to the payment institution and are processed there.
  3. Single card payments are taken with 3-D Secure authentication.
  4. An invoice or receipt for each payment is issued by Dodo Payments as merchant of record.
  5. You are responsible for the accuracy and completeness of the details you give at the payment step; we are not liable for delay or loss arising from incorrect details.

6. Subscription renewals

A Monitoring subscription renews at the end of the billing period you chose. Renewal is collected in one of two ways, and which one applies is stated clearly on the payment screen when the subscription is opened.

6.1. Payment invitation for each period (default)

In this arrangement no card details are stored and no payment is taken without your approval.

  1. As the end of a period approaches, we send you an e-mail with the amount for the coming period, its dates and a payment link. The invitation is sent far enough in advance for you to consider it; on an annual period that is longer than on a monthly one. If no payment is made, the reminder is repeated after the period ends.
  2. Payment is made in the same flow as a one-off sale, with 3-D Secure authentication.
  3. If no payment is made, the re-scan stops at the end of the period and the subscription is paused. If you pay within 14 days of the pause, the service resumes where it left off, no fee is charged for the pause itself, and the new period starts on the date the payment is taken. If you do not pay within that window the subscription simply ends, and nothing further is charged.
  4. In this arrangement you do not have to do anything to end the subscription: a period that is not paid for does not begin. You may also close it immediately from the customer panel or from the link in any invitation e-mail.

6.2. Recurring payment held by the payment institution

The subscription may instead be set up as a recurring payment with Dodo Payments. In that case:

  1. The recurring payment authorisation and the payment method are given on Dodo Payments' own screens while the first period is being paid for; you see the amount, the length of the period and the renewal date there.
  2. Card details are not transmitted to our servers and are not stored by us. The payment method is held end to end by the payment institution.
  3. Later periods are collected by the payment institution on the basis of that authorisation, and the result is reported to us.
  4. After each collection you receive an e-mail stating the amount taken and the period it covers.
  5. The payment method can be updated in the Dodo Payments customer portal, reachable from a link in the customer panel.
  6. You may cancel the subscription from the customer panel at any time, free of charge and without giving a reason. Cancellation takes immediate effect for collections not yet started; it does not extinguish amounts already due and unpaid.

Step-by-step guidance on cancelling is in the Cancellation and Refund Terms.

7. Performance and delivery

Performance begins on the date both of the following have happened:

  • the fee for the package has reached us (the payment has been approved), and
  • you have given us the brand, positioning, target sector and competitor information the scan needs.

No number of days is written into these terms, because they can change. The maximum performance period that applies to your package is shown on the payment page when you order and is recorded against that order; that is the period that binds us. Times quoted on our marketing pages are targets, not undertakings. In no case does performance exceed 30 days from the date of the order.

  • On a Monitoring subscription, performance runs throughout the period paid for; the re-scan is carried out automatically once per subscription period and the result is published in the panel.
  • The Başlangıç, Growth and Pro reporting packages are a one-off measurement and do not include a re-scan. Re-scans are carried out only under a Monitoring subscription.
  • If you do not supply the information, content, access or approvals the service needs in time, we are not responsible for the resulting delay and that time is deducted from the performance period.
  • File installation. If FTP or hosting panel access is not provided, the report is still delivered in full and delivery is treated as complete; the right to installation remains open for 90 days from delivery and is carried out at no extra charge if access is provided within that time.
  • In cases of force majeure — natural disaster, widespread infrastructure outage, a change in the law, or a change or interruption in the access policies of the AI providers — we may suspend performance and will tell you that we have.

If the maximum performance period is exceeded for a reason attributable to us, you may terminate the agreement. On termination the full amount collected is refunded within 14 days of your notice reaching us.

8. Right of withdrawal

  1. No contract subject to withdrawal is concluded for a free scan, since no fee is taken.

  2. For the one-off packages (Başlangıç, Growth, Pro) you have, as a rule, 14 days from the conclusion of the agreement to withdraw without giving a reason and without penalty.

  3. However, the right of withdrawal does not apply to a digital service whose performance has begun with your prior express consent and your acknowledgement that you thereby lose the right of withdrawal. (For consumers in the EU this follows Article 16(a) and (m) of Directive 2011/83/EU as implemented in your country; in Türkiye, Article 15/1-(g) of Law no. 6502 and Article 15 of the Distance Contracts Regulation.)

    When you place the order you are asked to request expressly that performance begin before the 14-day period expires, and to confirm that you understand you will lose the right of withdrawal. The right ends at the moment our operator actually starts the scan.

  4. If that consent has been given but the scan has not yet been started, a withdrawal notice sent within the 14 days results in a refund of the full amount collected.

  5. A Monitoring subscription may be ended by you at any time and without giving a reason. Termination takes effect at the end of the current period, which has been paid for; the service continues to the end of that period and no refund is made for a period already begun. The next period is not invoiced and any recurring payment authorisation is cancelled.

  6. Withdrawal and cancellation notices may be sent to info@protan.ai or given through the customer panel. Refund procedures and timing are set out in the Cancellation and Refund Terms.

9. What the results are, and the limit of our liability

  1. protan.ai scores and reports reflect model behaviour at the moment the scan was run. Because AI output changes over time and from query to query, we do not undertake that measurement results will stay the same or that a particular score will be reached.

  2. We give no guarantee that your brand will be mentioned in AI answers with any particular frequency or in any particular form. The report and the roadmap are recommendations based on measurement findings.

  3. AI engines are queried through their publicly available interfaces. No personal data relating to you or to third parties is sent to them; only sector-generic prompt text and brand names.

  4. Trade marks: ChatGPT, Gemini, Perplexity, Claude and Grok are trade marks of their respective owners. protan.ai is an independent service; it is not affiliated with, endorsed by or sponsored by any of them.

  5. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud, or under the mandatory consumer law of your country of residence.

10. Personal data

Personal data processed in the payment, contract and measurement processes is handled as described in the Privacy Policy. The prompts and AI answers generated during a scan are stored in our infrastructure as the measurement record. Card data is never stored by us at any stage.

11. Governing law and disputes

These terms are governed by Turkish law, and the courts and enforcement offices of İzmir, Türkiye have jurisdiction.

If you are a consumer, this choice does not deprive you of the protection of the mandatory provisions of the law of the country where you are habitually resident, and you may bring proceedings in the courts of that country. Consumers in the European Union may also use the European Commission's online dispute resolution platform.

The payment transaction itself is governed by the terms of Dodo Payments as merchant of record.

12. Language

This English text is published so that you can read these terms in your own language. Protan is established in Türkiye and the Turkish version, at protan.ai/tr/mesafeli-satis-sozlesmesi, is the version that governs in the event of a discrepancy. Nothing in this clause limits any right you have under the mandatory law of your country of residence.

13. Conclusion of the agreement

The agreement is concluded when you approve the payment on the payment page or accept a recurring payment authorisation, and by doing so you confirm that you have read and accept all of these terms.

A copy is sent to the e-mail address you gave after the payment is confirmed, and is kept available at all times from your customer panel account.

Contact: 1471 Sok. No.9 D.51 Alsancak, Konak / İzmir, Türkiye · info@protan.ai